Putting On The Glitz: Excellence In The Patient Experience
March 28 - 30, 2019
Keynote Series Presented By:
The Ritz-Carlton Leadership Center will be presenting a best practices for service excellence in healthcare Keynote Series.
Explore the award-winning business practices of The Ritz-Carlton and you will discover how a service excellence culture results in a patient-centric environment, through engaged employees. You will be guided through The Ritz-Carlton Gold Standards, the foundation of their iconic, global brand. You will also visit their key processes such as on-boarding, employee empowerment, and patient empowerment that lead to service excellence and sustainable success.
By understanding the proven strategies of The Ritz-Carlton, you will collect new insights that can be applied to your healthcare organization.
The Ritz-Carlton Leadership Center Keynote Series features:
Excellence In The Patient Experience
Memorable Customer Service
Desert Princess Country Club
Be apart of our first ever
Pre-Conference Golf Outing! This is a great opportunity for some networking and fun!
For more information or to register, click here!
Diagnose & Design Your Patient's Experience - Ryan Suydam, Client Savvy
Roles and Responsibilities – Roundtable Discussions! Think of Speed Dating for Personnel! - Susan Childs, Evolution Healthcare Consulting
*Must be attending Conference to register*
Download our Conference Brochure to check out the full schedule!
*A maximum amount of 14 continuing education credit hours will be available through the American College of Medical Practice Executives (ACMPE) & the Healthcare Business Management Association (HBMA) at the 2019 CAMGMA Annual Conference.
Friday Night 70's Disco Party!
March 29th, 5:45 pm - 8:45 pm
Come get down at 70's disco night. You can get your groove on and boogie down then mellow out and mingle with your foxy peers. Can you dig it? Find out what's happening while you enjoy fantastic finger foods, psychedelic drinks and take in this funky scene.
It's sure to be Dy-no-mite!