NCMGMA: Emotional Intelligence And The Revenue Cycle

  • 13 Feb 2019
  • 5:00 PM - 7:00 PM


Registration is closed


Emotional Intelligence And The Revenue Cycle:

Utilize Gained Knowledge and Instincts To Accelerate Patient Collections

Presented by: Susan Childs

* Dinner Provided! *

Time:  5:00 - 7:00 PM

LocationStanford Healthcare, Room 1800 (ground floor)

7600 Gateway Blvd, Newark, CA 94550

Contact: Terri Fischer


Emotional intelligence is relayed with every interaction, communication and exchange of information with staff, providers and patients. Our already gained knowledge blended with instincts can create the most compassionate and positive ways to enhance communication and improve our revenue cycle.

See how EI can be easily built into your collections processes that are personalized and fair to the patient, including electronic options that are effective at obtaining patient revenue in a timely manner!

Also considered is how EI can initiate staff and patient engagement with financial collections and responsibility. Case studies for systems and success stories are cited that improve the level of performance – especially with Leadership! This results in respect for coworkers and a more unified and streamlined performance.

This is an interactive session where we discuss, share and resolve revenue cycle and patient financial issues as well as improving staff communication using our emotional intelligence!


Susan Childs

Evolution Healthcare Consulting was founded by Susan Childs following with 30 years of experience working in hospital and public accounting in healthcare administration. As a Board-Certified Fellow of the American College of Medical Practice Executives (FACMPE), Susan has the background and initiative needed to strengthen and increase the value of your practice.Considered by many to be “The Voice of The Patient,” her passions are access, responsibility and pride, and relaying the value of the physician.

Thank You To Our Diamond Sponsor

California Medical Group Management Association | P. 833.252.0300
F. 888.520.9317 | | P.O. Box 3403, Hamilton, NJ 08619

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