Los Angeles MGMA:
The Business Case for Creating the Extraordinary Patient Experience
Presented by: Gwen Spence, CAP
When- September 17th, 2019 12:15 - 1:15 PM
Where- The Grand - Long Beach Events Center - The Garden Room
4101 E. Willow Street, Long Beach, CA, 90815
Patients and their families want to feel cared about as well as cared for. Physicians and their staffs want to feel effective and successful in their efforts on behalf of patients and families. This presentation poses the following questions and considers possible answers:
What does it take to become the provider and place of choice for all the members of the health care team?
In an age of healthcare consumerism, how can we distinguish ourselves in the marketplace?
Where and how does the extraordinary patient experience begin?
California Medical Group Management Association | P. 833.252.0300F. 888.520.9317 | firstname.lastname@example.org | P.O. Box 3403, Hamilton, NJ 08619