NCMGMA Webinar: How to Prepare for and Hold Crucial Conversations

  • 28 Apr 2021
  • 12:00 PM - 1:30 PM
  • Zoom

NCMGMA Presents a Webinar Presentation:

How to Prepare for and Hold Crucial Conversations

Presented By:

Cheryl Mann, MBA, PCC, CPCC, CTPC
Goals Insight

DATE: Wednesday, April 28, 2021

TIME: 12:00pm - 1:30 pm PST

Presentation begins 12:15pm - Q&A to follow


Please RSVP to Andrea McArtor:


Join Zoom Meeting:

Meeting ID: 873 2366 2449
Passcode: 788486

*Drop in's welcome!*

Session Description: 

  • Appreciate the importance of holding Crucial Conversations
    • Why Crucial Conversations are important and different than regular conversations
    • How to recognize the need for a Crucial Conversation
    • Why these conversations often don’t go well
    • Why it’s important to skillfully hold Crucial Conversations
  • Review key Crucial Conversations tools / model
    • Before the conversation – Get unstuck, Start with heart, Master my stories
    • During the conversation – State my path, Learn to look, Make it safe, Explore others’ paths / Pool of shared meaning
    • After the conversation – Move to action
  • Be ready to hold your own conversations
  • Next steps – what will you do differently as a result of this session?

About the Speaker: 

Cheryl Mann, MBA, PCC, CPCC, CTPC

As President and Founder of Goals lnSight, Cheryl Mann is a team development expert, executive coach and national speaker based in the San Francisco Bay Area. With more than 30 years management and leadership experience, Cheryl understands the daily challenges faced by today's health care organizations. Cheryl specializes in helping health care organizational leaders and teams regain and expand their productivity to reach their highest potential. Maximally effective leaders, positively functioning teams, proactive change management, strategic planning, process improvement and work life balance lead to greater productivity and sustainability, garnering powerful results for clients.

Thank You To Our Diamond Sponsor

California Medical Group Management Association | P. 833.252.0300
F. 888.520.9317 | | P.O. Box 3403, Hamilton, NJ 08619

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