NCMGMA Webinar: Increase Patient Trust & Retention - Creative Ways to Engage with Patients

  • 16 Sep 2021
  • 12:00 PM - 1:30 PM
  • Zoom

Northern California MGMA Webinar Presentation:

"Increase Patient Trust & Retention"

Creative Ways to Engage with Patients

Presented By:

Owen Dahl
Owen Dahl Consulting

DATE: Tuesday, September 14th, 2021

TIME: 12:00pm - Networking

12:15pm - Presentation Begins


- Special Offer! -

Bring 1 new attendee to the meeting - receive $10 Starbucks Gift Card

Bring 2 or more new attendees to the meeting - receive $25 Starbucks Gift Card

* Must be pre-registered to receive gift card, 1 gift card per person

Please RSVP to Andrea McArtor:


Meeting ID: 862 0362 8094
Passcode: 918956

*Drop in's welcome!*

Session Description: 

We will discuss "engagement" in general as a baseline. From there we will look at the role of staff and what changes/innovations should be considered to enhance their role. We will review technological options available. Overall and throughout the discussion we will consider the practice from the perspective of the patient. There are many things that a practice can do to enhance the patient experience - patients of all ages and cultures have different needs/perspectives that means that there is no boilerplate model. Each patient is different and relates differently to the staff and providers, each encounter is different so beyond the basics there are many creative ways to improve the patient experience. Patient retention and outcomes are keys to long term growth and ultimate success.

About the Speaker: Owen Dahl

Owen Dahl is a principal of Owen Dahl Consulting, in The Woodlands, Texas and the author of the new book: The High Performing Medical Practice: Workflow, Practice finances, and Patient-Centric Care and Think Business – Medical practice quality, efficiency and profit. He also is the contributing author of the popular book Lean Six Sigma for the Medical Practice and the recently published Integration of Behavioral Health into Medical Homes: A Rapid Implementation Guide. Owen has 53 years of experience in consulting, running a medical billing service and managing medical practices. He speaks on issues related to strategic planning, Lean and Six Sigma, culture, human resource management, revenue cycle among others. Owen was a hospital administrator. He is an adjunct professor at the University of New Orleans. Owen received his Bachelors degree in Hospital Administration at Concordia College, Moorhead, MN and his Master’s from the University of Northern Colorado. He recently achieved his Lean Six Sigma Master Black Belt through Villanova University. He served in the USAF.

Thank You To Our Diamond Sponsor

California Medical Group Management Association | P. 833.252.0300
F. 888.520.9317 | | P.O. Box 3403, Hamilton, NJ 08619

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