Northern California MGMA Webinar Presentation:
Patience with Patients
Presented By:
Susan Childs, Evolution Healthcare Consulting
DATE: Tuesday, March 12th, 2024
TIME: 12:00pm
ABOUT THE SESSION:
We love our patients, but sometimes have to draw the line. A JAMA report included 50 physicians and medical students that found patient biases, verbal abuse and other aggressions can make for a toxic workplace environment, with the amount of difficult patient encounters doubling in recent years. Also vital are workplace safety steps that protect staff and patients.
We will discuss demonstrated policies and specific techniques that promote a safe and respectful work environment.
Also covered is how a difficult patient can quickly spin into a liability concern.
We will look at the challenges and proven solutions for dealing with difficult patients including safety measures that can be taken to protect your staff and patients and immediately implemented.
· Design a practice specific plan for a respectful culture for staff and patients
· Tips and magic words that soothe the savage beast… and patients too!
· Proven techniques on how to successfully handle a difficult patient and know when it is time to call the police
· Workplace safety measures that protect patients and staff in an “active” situation are furnished and discussed
NO FEE TO ATTEND!
Please RSVP to Andrea McArtor: ajmcartor@aol.com
ZOOM LOG IN
Meeting ID: 879 3091 6238 | Passcode: 635846
*Drop ins welcome!*
Speaker Bio
Susan Childs is the founder of Evolution Healthcare Consulting, with over 30 years’ experience in healthcare and a Fellow. Her established professionalism with trusted approaches helps establish conscious processes, actively promoting self-awareness, creating high performance teams.
Client experiences include including Touro University, Stanford Healthcare Leaders and South Coast Health.
Susan’s skills relate to operations, personnel, front desk, customer service, workshops, and leadership/emotional intelligence training and retreats.
She is a national speaker and international author on EQ, leadership, communication, collaboration, and conflict resolution.
Her most recent book, “The Emotionally Intelligent Physician Leader” published by AAPL, came out in the fall of 2022
