Webinar - Beyond the Hype: Why AI Voice Agents Fail the Patient Frontline — and Where Humans Still Win

Tuesday, November 3rd, 2026

9:00AM - 10:00PM PT

Presented by: Heather Rummel

Sales Director at MedVirtual 

Session description:
This presentation, titled "Beyond the Hype: Why AI Voice Agents Fail the Patient Frontline—and Where Humans Still Win," systematically dismantles the growing industry trend of replacing healthcare receptionists with fully autonomous AI voice agents. It acknowledges the immense value of AI in structured, backend administrative tasks (like data processing and simple automations) but highlights the critical breakdown that occurs when algorithms are tasked with handling anxious, non-linear, and emotionally vulnerable patients. Through vivid examples of triage nuance, the risks of "hallucinations," and the high cost of patient churn, the deck argues that authentic human empathy is not just a nice-to-have, but a clinical necessity for building trust and ensuring safety.

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and presentation slides following the webinar.

(Members Attend Free, Non-members $35.00)

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Continuing Education Units, CEU's:

Earn up to 1.0 continuing education unit hours for each hour of education from the ACMPE, American College of Medical Practice Executives. Our events are eligible for continuing education units as awarded by other professional associations. We recommend that you contact your professional association for their approval process.