WEBINAR: Patient Feedback or Future Risk? Managing Complaints with Confidence

Managing Complaints with Confidence

Tuesday, November 12th

9:00AM - 10:00AM PST

Presented By:

Anita Dean - Senior Healthcare Consultant, MagMutual

&

Laura Trifilo - Business Development Officer, MagMutual

Description:

Patient complaints provide valuable insights into the quality of care and the overall patient experience, making them an essential tool for risk management in healthcare. This presentation explores how proactively addressing complaints can strengthen patient-provider relationships, improve practice operations, and potentially impact insurance compensation. Attendees will learn strategies for confidently handling patient feedback and leveraging it as a reliable data source to mitigate future risks and enhance satisfaction. Complaints are not merely expressions of dissatisfaction—they are critical to shaping a safer and more responsive healthcare environment.

(Members Attend Free, Non-members $35.00)

HOW TO JOIN THE WEBINAR: Please click the highlighted link provided in your confirmation email to receive the login information. 

Continuing Education Units, CEU's:

Earn up to 1.0 continuing education unit hours for each hour of education from the ACMPE, American College of Medical Practice Executives. Our events are eligible for continuing education units as awarded by other professional associations. We recommend that you contact your professional association for their approval process.