From Call Chaos to Calm Practice:
Streamline Your Workflow
Susan Fink Childs - Founder, Evolution Healthcare Consulting
Erika Patitucci - Lead Solutions Engineer, Klara
Session Description:
Is your medical practice office more hectic than you’d like? If your team is juggling too much and you're looking for ways to reduce stress, save time and improve how your office runs day to day, this session is for you.
Join medical practice adviser Susan Fink Childs to learn key strategies for streamlining office workflows, from first patient interaction through appointment follow-up. These practical approaches are designed to help simplify processes and create a more efficient experience for your team and patients. You Will Learn How To:
Simplify how internal messages and requests are routed for faster patient responses
Can't make the webinar?
No problem! All registrants receive the recording and presentation slidesfollowing the webinar.
(Members Attend Free, Non-members $35.00)
HOW TO JOIN THE WEBINAR: Please click the highlighted link provided in your confirmation email to receive the login information.
Continuing Education Units, CEU's:
Earn up to 1.0 continuing education unit hours for each hour of education from the ACMPE, American College of Medical Practice Executives. Our events are eligible for continuing education units as awarded by other professional associations. We recommend that you contact your professional association for their approval process.
Mid-State MGMA Lunch & Learn
Denial Trends Decoded: Turning Data Into Dollars (With Half the Staff)
Presented by:
James Muir Senior Vice President of Sales, UnisLink
Wednesday, September 10th | 12:00pm-1:00pm
Fort Washington Golf and Country Club
10272 N. Millbrook Fresno, CA 93730
MEMBERS ATTEND FEE | NON-MEMBERS $35
You’ll walk away this session with:
About the Speaker:
James Muir is a 30-year revenue cycle expert having led revenue cycle team for Conifer, NextGen Healthcare, AVAAP and many others.
James is a highly respected growth leader, bestselling author, speaker, and seasoned revenue cycle expert specializing in leveraging process and technology to improve financial performance for clients and personal value for their stakeholders.
James has done extensive work for some the largest names in technology and healthcare including HCA, Tenet, Catholic Healthcare, Banner, Dell, IBM and others.
Throughout his career, James has focused on helping leaders in healthcare think through and overcome their biggest business challenges and to reach their personal goals.
Northern California MGMA Webinar
Elevate Your Leadership Skills with EQ/EI:
Create A Harmonious High Performing Team
RESCHEDULED TO:
Tuesday, September 16th, 2025
12:00pm - 1:00pm
Presented By: Susan Childs, FACMPE
Evolution Healthcare Consulting
Reach Your Leadership Potential with Emotional Intelligence!
Are you ready to expand your leadership skills and foster a more harmonious, high-performing healthcare practice? Join us for an enlightening 1-hour webinar with industry expert Susan Fink Childs. This session is tailored for healthcare leaders eager to transform their practice dynamics and culture through strong relationships and self-awareness. Understanding Emotional Intelligence: Emotional Intelligence (EI), often referred to as EQ, is the intangible “something” in each of us influencing our interactions and leadership capabilities. It’s about being deeply aware of our demeanor and natural behaviors, understanding practice dynamics, and fostering a culture of empathy, confidence, accountability, and growth. By enhancing your EI, you’ll discover authentic and positive strategies that encourage active participation, boost performance, and sustain a thriving professional environment. Actionable Takeaways: • Identify emotional responses in high-pressure healthcare settings. • Foster collaborative and supportive patient and colleague relationships through active listening and empathetic communication. • Improve organizational culture by using a personalized plan that incorporates emotional intelligence into daily leadership routines
NO FEE TO ATTEND!
Please RSVP to Andrea McArtor: ajmcartor@aol.com
ZOOM LOG IN
Meeting ID: 875 8738 2358 | Passcode: 837520
*Drop ins welcome!*
Speaker Bio:
The founder of Evolution Healthcare Consulting, Susan Fink Childs has over 30 years of experience in healthcare, who serves as a medical practice advisor for a diverse array of physicians and medical systems.
Susan also serves as educator, providing workshops and training in communications nationwide. Her trusted and proven approaches help practices establish conscious processes that actively promote self-awareness, creating high performance symbiotic teams.
As an orator, thought leader, and communications specialist, Ms. Childs is a national speaker and international author on emotional intelligence and leadership, communication, collaboration, operations, and conflict resolution. Her established professionalism relates to leadership and EQ training and retreats, personnel, and customer service.
Her book “The Emotionally Intelligent Physician Leader” encompasses the world of a physician and staff; their communication and connections with peers and patients.
SDMGMA September Lunch Presentation
"Employee Morale & Staff Motivation"
Presented by: Molly Wood, SPHR, MAOL
Senior HR Consultant - San Diego Employers Association
Tuesday, September 16th, 2025 | 12:00 PM - 1:30 PM
Filippi’s Pizza Grotto Kearny Mesa (Private Meeting Room) 5353 Kearny Villa Rd. San Diego, CA 92123
Session Description: It has become common knowledge that engaged employees provide a beneficial contribution to the organization, and conversely, disengaged employees can destroy your company culture, overall productivity, and reputation in the job market. In this presentation we will discuss the factors that lead to employee engagement and high morale, and specific actions that business leaders can take to promote a positive, and productive, work environment.
Please RSVP directly to SanDiegoMGMA@gmail.com
ABOUT MOLLY: Molly has more than 25 years of experience in the Human Resources field in organizations that vary in size and industry. Her background includes development of job descriptions, creation of company handbooks and newsletters, policy development, program implementation, performance feedback, and employee relations. She is an innovative problem-solver, with proven success in implementing win-win scenarios in difficult situations. Molly earned her Bachelor’s degree in Communication from San Diego State University, a certificate in Human Resources Management from SDSU Extended Studies, a Master’s degree in Organizational Leadership from Point Loma Nazarene University, and is a certified Senior Human Resources Professional through HRCI. In her free time, Molly enjoys yoga, hiking, learning about and tasting wine, and the company of family, good friends, and her cats.
SAVE THE DATE
SDMGMA October Lunch Presentation
"Conflict Resolution"
Wednesday, October 15th, 2025 | 12:00 PM - 1:30 PM
DETAILS TBA
SDMGMA November Lunch Presentation
"Effective Performance Management"
Tuesday, November 18th, 2025 | 12:00 PM - 1:30 PM
Thank You To Our Diamond & Royal Corporate Sponsors!
California Medical Group Management Association | P. 833.252.0300F. 888.520.9317 | staff@camgma.com | P.O. Box 3403, Hamilton, NJ 08619
