Northern California MGMA Webinar Presentation:
"Increase Patient Trust & Retention"
Creative Ways to Engage with Patients
Presented By:
Owen Dahl Owen Dahl Consulting
DATE: Tuesday, September 14th, 2021
TIME: 12:00pm - Networking
12:15pm - Presentation Begins
NO FEE TO ATTEND! - Special Offer! -
Bring 1 new attendee to the meeting - receive $10 Starbucks Gift Card
Bring 2 or more new attendees to the meeting - receive $25 Starbucks Gift Card
* Must be pre-registered to receive gift card, 1 gift card per person
Please RSVP to Andrea McArtor: ajmcartor@aol.com
ZOOM LOG IN:
Meeting ID: 862 0362 8094 Passcode: 918956
*Drop in's welcome!*
Session Description:
We will discuss "engagement" in general as a baseline. From there we will look at the role of staff and what changes/innovations should be considered to enhance their role. We will review technological options available. Overall and throughout the discussion we will consider the practice from the perspective of the patient. There are many things that a practice can do to enhance the patient experience - patients of all ages and cultures have different needs/perspectives that means that there is no boilerplate model. Each patient is different and relates differently to the staff and providers, each encounter is different so beyond the basics there are many creative ways to improve the patient experience. Patient retention and outcomes are keys to long term growth and ultimate success.
About the Speaker: Owen Dahl
Owen Dahl is a principal of Owen Dahl Consulting, in The Woodlands, Texas and the author of the new book: The High Performing Medical Practice: Workflow, Practice finances, and Patient-Centric Care and Think Business – Medical practice quality, efficiency and profit. He also is the contributing author of the popular book Lean Six Sigma for the Medical Practice and the recently published Integration of Behavioral Health into Medical Homes: A Rapid Implementation Guide. Owen has 53 years of experience in consulting, running a medical billing service and managing medical practices. He speaks on issues related to strategic planning, Lean and Six Sigma, culture, human resource management, revenue cycle among others. Owen was a hospital administrator. He is an adjunct professor at the University of New Orleans. Owen received his Bachelors degree in Hospital Administration at Concordia College, Moorhead, MN and his Master’s from the University of Northern Colorado. He recently achieved his Lean Six Sigma Master Black Belt through Villanova University. He served in the USAF.
California MGMA Member: $275.00 3 or more attending w/ Active Member: $225.00/ each Non-Member: $495.00 National MGMA Member: $350.00 Other State MGMA Member: $325.00
Keynote Series Presented By: The Ritz-Carlton Leadership Center
If you are mailing a payment, please include the invoice number
and send to CAMGMA, PO Box 3403, Hamilton, NJ 08619
Questions? Contact us at staff@camgma.com or 833.252.0300
Online registration will close Monday, November 8th at 5PM. Any registrations after 5PM on November 8th will be on-site registration and priced $395 for a member and $595 for non-members.
CANCELLATION POLICY
IMPORTANT NOTICE: By submitting this form, you agree to the terms and conditions stated above. Requests for cancellation MUST be sent in writing and by mail to qualify for a refund. A 50% refund will be granted to authorized requests received ON OR BEFORE October 10th, 2021. Cancellation refund requests received AFTER October 10th, 2021 will NOT be accepted. No-shows are non-refundable. Send all requests to: CAMGMA, P.O. Box 3403, Hamilton, NJ 08619. Email questions to staff@camgma.com.
Click here to check view all Sponsorship Opportunities
*Please note - These Sponsorship's Do Not Include Booth: If you would like an exhibit booth please register on the exhibitor form.
Please contact CAMGMA if you have any questions: staff@camgma.com or 833.252.0300
*If you are mailing a payment, please include the invoice number and send to CAMGMA, PO Box 3403, Hamilton, NJ, 08619
IMPORTANT NOTICE: By submitting this form, you agree to the terms and conditions stated above. Requests for cancellation MUST be sent in writing and by mail to qualify for a refund. A 50% refund will be granted to authorized requests received ON OR BEFORE October 10, 2021. Cancellation refund requests received AFTER October 10, 2021 will NOT be accepted. No-shows are non-refundable. Send all requests to: CAMGMA, P.O. Box 3403, Hamilton, NJ 08619. Email questions to staff@camgma.com.
Click Here to view our Exhibit Booth & Premier Packages State MGMA Member Booth: $1850
Nonmember Booth: $2495
*Packages including a booth are available* *All booths are assigned on a first come, first serve basis*
*If you are mailing a payment, please include the invoice number and send to CAMGMA, PO Box 3403, Hamilton NJ, 08619
Please contact CAMGMA with any questions: staff@camgma.com or 833.252.0300
2ND ANNUAL PRE-CONFERENCE GOLF OUTING!
Wednesday, November 10th, 2021
DESERT PRINCESS COUNTRY CLUB 28-555 Landau Blvd., Cathedral City, CA 92234 Join us for a day filled with fun & networking with a little healthy competition! 7:30AM - Registration & Practice 8:00AM - Outing Individual Golfer $89 Foursome $325
Course Requirements:
Guests are responsible for the following rules and regulations of the Club. Dress code and conduct policy of the Club, including but not limited to the following, will be strictly enforced:
Thank You To Our Diamond Sponsor
California Medical Group Management Association | P. 833.252.0300F. 888.520.9317 | staff@camgma.com | P.O. Box 3403, Hamilton, NJ 08619
